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Nioxin Frequently Asked Questions
General Questions
Semodex / Demodex
Pregnancy /
Child
Relaxers /
Colors / Chemical Treatments
DHT / Medical Alternatives
GENERAL QUESTIONS
What
is NIOXIN's refund policy?
Does NIOXIN grow or re-grow hair?
How does NIOXIN products help my hair?
How often
do I use NIOXIN?
What is the difference between Protectives and Actives?
Why can't I buy directly from NIOXIN?
Where are NIOXIN products sold?
How
do NIOXIN products work?
Does NIOXIN conduct animal testing?
Does NIOXIN contain animal by-products?
Does NIOXIN guarantee its product?
How long has NIOXIN been in business?
Is NIOXIN
just a shampoo?
How do I know which product to buy?
What are the side effects of using NIOXIN products?
Can I still use other products with NIOXIN? (Shampoo's, Gel's, etc.)
Are NIOXIN products only recommended for fine and thin-looking hair?
Does NIOXIN have an expiration date?
Are NIOXIN products sold online?
Are
travel sizes available?
Does NIOXIN offer samples or coupons?
Who conducts the NIOXIN research?
What is the NIOXIN success rate?
What are the reasons for hair loss?
What is normal hair loss per day?
How long does it take to re-grow hair?
Why does it say not to massage on the labeling?
Will NIOXIN cause hair loss?
If I stop using NIOXIN will my new hair fall out?
What is PVP?
What is Co-Zyme
10?
Are NIOXIN products used as a body wash?
Why does NIOXIN contain Propylene Glycol?
Why does NIOXIN have Alcohol in the Nio-Spray?
Will NIOXIN cause unwanted body hair?
How long do I need to use NIOXIN?
Does NIOXIN® conduct clinical studies?
Can Recharging Complex be taken without using other NIOXIN products?
Are NIOXIN products hypoallergenic?
Are NIOXIN products bio-degradable?
Are NIOXIN products used for skin care?
What is the active ingredient in NIOXIN products?
Are there any chemicals in NIOXIN?
Why
the new packaging change?
Is
Liquid Mist still available?
What may be used in place of the discontinued product, Liquid Mist?
Where can I find an ingredient list?
Where can one find a suggested retail price?
How long can one user NIOXIN products?
If too much of the Bionutrient Treatment or Cytonutrient treatments are
used, will it have a negative effect?
Is literature available to the salon and consumer?
Does NIOXIN make a non-aerosol hairspray?
Will NIOXIN work if my thinning hair is genetic?
How long does the redness from the application of either the Bionutrient
Treatment, Cytonutrient Treatment or Follicle Booster last?
What type of gelatin is the Recharging Complex gel cap derived from?
How should Follicle Booster be applied?
What
is Glyco-Fused Complex?
What is NIOXIN's refund policy?
If for any reason you are not satisfied with your product(s), please return
them to your original point of purchase. Check with your retailer to confirm
their individual return policies. NIOXIN does not regulate individual salon/store
policy.
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Does NIOXIN grow or re-grow
hair?
No, only the body has the ability to produce or re-grow hair.
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How does NIOXIN products
help my hair?
However, NIOXIN Bionutrient Formulationsâ?¢ help to create an optimum
scalp environment for the body to perform its natural functions of hair
growth.
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How often do I use NIOXIN?
Daily use is recommended in order to maintain a healthy scalp environment.
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What
is the difference between Protectives and Actives?
Bionutrient Protectives is a system of products designed specifically
for fine or thin-looking chemically enhanced hair.
Bionutrient
Actives is a system of products designed to address the needs non-chemically
enhanced fine or thin-looking hair.
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Why can't I buy directly
from NIOXIN
NIOXIN products are sold through salon by professional hair stylist. Eva
Graham, president and founder of Nioxin Research Laboratories, believes
that a trained hair stylist is best equipped to identify the need, discuss
and demonstrate the solution, and recommend the best hair care system for
their clients. NIOXIN products provide optimum results when the proper regimen
is individually recommended through professional consultation from a professional
hair stylist.
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Where are NIOXIN products sold?
NIOXIN Bionutrient
Formulations are only sold in professional hair salons.
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How do NIOXIN products work?
NIOXIN Bionutrient Formulations help to address the combination of factors
linked to noticeably thin-looking hair and creates an optimum scalp environment
by removing excess sebum containing elevated levels of DHT from the hair
and scalp.
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Does NIOXIN conduct animal
testing?
NIOXIN Research Laboratories, Inc. test their ingredients and products on
human volunteers, through clinical testing and does not endorse or conduct
animal testing.
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Does NIOXIN contain
animal by-products?
NIOXIN Bionutrient Formulations is a system of products that are derived
from the purest form of herbs and botanicals and contains no animal by-products.
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Does NIOXIN guarantee its
product?
NIOXIN Research Laboratories, Inc., stands behind its products for customer
satisfaction. Daily use of the Bionutrient Formulations correctly and consistently
helps to address factors associated with noticeably thin-looking hair by
creating an optimum scalp environment in 45 days. Should you not be satisfied,
return your product to the salon where it was purchased for a refund or
new product.
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How long has NIOXIN been
in business?
In 1987 NIOXIN Research Laboratories, Inc. began with a commitment to the
professional hair stylist. The company believes that a trained hair stylist
is the best equipped to identify the need, discuss and demonstrate the solution
and recommend the best hair care system for the millions of men and women
with fine or thin-looking hair. This vision realized by Eva Graham, president
and founder of NIOXIN, has lead the company to be the recognized leader
of fine and thin-looking hair care.
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Is NIOXIN just a shampoo?
Bionutrient
Cleansers are used in place of shampoos. Unlike conventional shampoos,
Bionutrient Cleansers are supported by a system of products designed to
create a healthy scalp environment
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How do I know which product
to buy?
Due to the scientifically based system of products, determining which products
to purchase is best made through a professional consultation by a professional
hair stylist, however, choosing is as simple as asking your self two questions:
Do I have normal hair density to early stages of thin-looking hair or do
I have advanced stages of thin-looking hair? Answer - Starter Kit for normal
hair density early stages of thin-looking hair or Advanced Starter Kit for
advanced stages of thin-looking hair
Do I have chemically or non-chemically enhanced scalp and hair? Answer -
Bionutrient Protectives system for chemically enhanced or Bionutrient Actives
system for non-chemically enhanced scalp and hair.
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What are
the side effects of using NIOXIN products?
Nioxin uses naturally derived ingredients which have no known side effects.
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Can I still use
other products with NIOXIN? (Shampoo's, Gel's, etc.)
To create a healthy scalp environment, and achieve the best results, we
recommend only the use of the NIOXIN System. However, the Bionutrient Protectives
or Bionutrient Actives Systems of products works within your normal hair
care routine.
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Are NIOXIN products only recommended for fine and thin-looking hair?
The Bionutrient Formulations of products are for anyone of any age, desiring
a complete hair care system, designed to help restore an optimal hair and
scalp environment.
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Does NIOXIN have an expiration
date?
The only NIOXIN product with an expiration date is the dietary supplement,
Recharging Complex.
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Are NIOXIN products sold online?
NIOXIN products are sold through the professional hair salon. Nioxin does
not endorse sale of any of our products on-line because we believe that
it is very important to have a hair consultation by a professional stylist
prior to purchase. You may, however use our website to locate a salon in
your area that carries NIOXIN Bionutrient Formulations.
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Are travel sizes available?
The Bionutrient Formulations are available for
purchase in 5.1oz.
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Does NIOXIN offer samples
or coupons?
NIOXIN Research Laboratories, Inc. makes samples and product promotions
available to professional stylists on an ongoing basis.
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Who conducts the NIOXIN research?
All of the science that goes in NIOXIN products is backed by a team of world-renowned
medical and scientific researchers who have spent years studying the causes
and alternatives for dealing with the problems associated with the appearance
of thinning hair.
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What is the NIOXIN success
rate?
NIOXIN is the largest manufacturer in the world, devoted exclusively to
the professional beauty industry. Nioxin products are now available in 24
countries around the globe.
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What are the reasons for
hair loss?
Research has shown that genetics is only one of the causes is of thinning
hair. Build-up of conventional hair care product ingredients, toxins and
pollutants from the environment, and as a lack of circulation to the scalp
skin also can contribute to thinning hair. The damaging effects of chemical
service residues as well as the mechanical aggressiveness of styling combined
with the heat from styling tools can also lead to excessive daily hair loss.
Hormonal changes that women experience throughout their lives can cause
temporary as well as permanent hair loss. Many medications or medical treatments
have side effects leading to excessive daily hair loss.
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What is normal hair loss per
day?
Recent research has shown that when shampooing daily, losing more than 50
hairs per day is considered to be excessive.
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How long does it take
to re-grow hair?
Every individual is unique, as is the body's ability to grow hair. The body
normally produces hair in a growth cycle of 2 - 6 years; however, the length
of time varies from person to person. The hair on the scalp goes through
three cycles: Anagen Phase (growth), Catagen Phase (intermediate) and Telogen
Phase (resting).
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Why does it
say not to massage on the labeling?
Individuals with fine or noticeably thin-looking hair are likely to have
shallowly rooted hair which is loosely attached to the root. Rough massaging
or scrubbing the scalp skin vigorously may cause the hair to detach from
the scalp, interrupting the normal life cycle of the hair.
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Will NIOXIN cause hair loss?
First it is important to understand that hair loss or shedding is a normal
daily occurrence. Losing less than 50 hairs per day, when shampooing daily
is acceptable. Some individuals after being on the system for a period of
time begin seeing daily hair loss numbers increase and are concerned that
the Bionutrient Formulations system is causing this hair loss. Hair fall
out can increase when you first begin the proper cleansing and treatment
of the scalp. This is only a temporary situations and should not exceed
two weeks. If it does exceed two weeks, discontinue use of the product and
consult your doctor or dermatologist.
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If I stop using
NIOXIN will my new hair fall out?
Bionutrient Formulations have no known side effects, including loss of hair
when the product is discontinued. With the discontinued use of the Bionutrient
Formulations, the undesirable scalp environment that was present prior to
use of the system gradually returns.
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What is PVP?
Plastic resins that are added to conventional products to give the hair
the look, feel and manageability desired, however, it creates build-up on
the hair and scalp.
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What is Co-Zyme 10?
A proprietary complex of co-enzymes and energizing co-factors combined into
a special complex of co-enzymes that helps to increase bio-energetics on
the scalp skin to help defend against free radical damage and enhance scalp
cellular turnover by exfoliating dead skin and may help extend the life
cycle of hair
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Are NIOXIN products used
as a body wash?
The Bionutrient Cleansers may be used as an all over body wash.
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Why does NIOXIN contain
Propylene Glycol?
Propylene Glycol is a solvent, but not an alcohol. Like cetyl alcohol, it
is a moisturizer for skin and hair. It is used to preserve the quality of
the herbal extracts, and it also attracts and holds moisture in skin and
hair.
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Why does NIOXIN
have Alcohol in the Nio-Spray?
Like other aerosol hair sparys, NiosSpray has alcohol, however, when sprayed
10-12" from the head, the alcohol in the NioSpray dissipates. It does not
dry out your scalp since it doesn't make contact with the scalp.
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Will NIOXIN cause unwanted
body hair?
Bionutrient Formulations are a system of topically applied products (cleansers
and treatments) that have the ability to create a healthy scalp skin environment,
but does not have the ability to change the genetic programming of the follicle,
i.e. Hair follicles on the scalp produce terminal hairs; hair follicles
on the body produce vellus hairs.
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How long do I need to use
NIOXIN?
The Bionutrient Formulations systems are of benefit as long as use is continued.
Discontinued use, discontinued benefits.
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Does NIOXIN conduct clinical
studies?
No. NIOXIN uses natural ingredients in our products; therefore, we do not
make any drug claims. Our products are primarily topical, cosmetic-based
and do not require clinical studies to be conducted.
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Can Recharging Complex be taken without using other NIOXIN products?
Yes.
Recharging Complex can be taken without the use of other NIOXIN products,
for healthy-looking hair, more youthful looking skin and stronger nails
and support healthy living. Recharging Complex taken once daily as a vitamin
supplement provides the vitamins and minerals needed for total well being.
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Are NIOXIN products hypoallergenic?
Yes. As it relates to the definition of hypoallergenic: less likely to cause
an allergic reaction. NIOXIN products have been purchased and used by men,
women and children around the world for over 15 years, with no known undesirable
side effects.
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Are NIOXIN products bio-degradable?
Yes. In regards to the definition of bio-degradable: capable of being decomposed
by biological means. NIOXIN products have an indefinite shelf life while
in the bottle, but once used or emptied from the bottle would be bio-degradable.
The plastic bottles themselves are not bio-degradable, but are recyclable.
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Are NIOXIN products
used for skin care?
Yes. In addition to the many alternative uses of NIOXIN products for the
hair and scalp, Bionutrient Actives or Bionutrient Protectives Cleanser,
Scalp Therapy and Bionutrient and Cytonutrient Treatments and Follicle Booster
may be of benefit when used on blemished skin, for daily skin cleansing
and care.
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What is the
active ingredient in NIOXIN products?
Generally this term "active ingredient" is reserved for drug products, therefore
is not appropriate for describing NIOXIN. NIOXIN created a system of products,
utilizing unique proprietary blends of herbs and botanicals concentrating
on the hair and improving the scalp environment, to help enhance the appearance
of thinning hair.
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Are there any chemicals in
NIOXIN?
Yes. As it relates to the definition of chemical: Any substance used in
or obtained by a chemical process. NIOXIN began by creating a system, concentrating
on the hair and improving the scalp environment to help enhance the appearance
of thinning hair. Today, NIOXIN is a leading provider of non-drug, natural
solutions. NIOXIN Bionutrient Formulations contain unique, proprietary complexes
of ingredients - vitamins, proteins and amino-acids derived from herbs and
botanicals help to make hair fuller and healthier looking. NIOXIN Bionutrient
Formulations; Bio - of living hair / Nutrients - to need / Formulations
- to express in a systematic way.
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Why the new packaging change?
Packaging for NIOXIN Bionutrient Formulations were re-designed creating
a sleeker and more attractive face for NIOXIN products. Further, after reviewing
consumer messages from several focus group studies, we chose to better separate
and communicate brand distinctions through new packaging.
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Is Liquid Mist still available?
Liquid Mist may still be available in some areas. However, NIOXIN has discontinued
manufacturing this product.
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What may be used in place of the discontinued product, Liquid Mist?
Individuals with fine and thin-looking hair enjoy the weight free, extra
hold of Liquid Gel in place of the Liquid Mist. For those individuals looking
for a non-aerosol volumizer -
Lift Volumizing Mist gives hair lift, volume and shine in a power holding
formula.
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Where can I find an ingredient
list?
An ingredient
list may be requested from the NIOXIN Customer Care Center or by visiting
www.NIOXIN.com
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Where can one find
a suggested retail price?
Suggested retail price information may be requested from the NIOXIN Customer
Care Center for the United States and Canada.
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How long can one use NIOXIN
products?
Indefinitely. NIOXIN products have been purchased and used by men, women
and children around the world for over 15 years. Therefore, use of NIOXIN
products may be as long as the individual desires to maintain an optimum
scalp environment and to treat the appearance of fine or thinning hair.
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If too much of the Bionutrient Treatment or Cytonutrient treatments are
used, will it have a negative effect?
No. Individuals only need to cover the scalp and hair thoroughly with the
treatment. For best results use twice daily, morning and evening.
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Is literature
available to the salon and consumer?
Yes. Literature is available for the consumer, at the salon, and may also
be requested from the NIOXIN Customer Care Center or by visiting www.NIOXIN.com.
Salons owners need to contact the local NIOXIN distributor for available
literature.
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Does NIOXIN make a
non-aerosol hairspray?
No. Individuals who are looking for a non-aerosol spray should use Lift
Volumizing Mist which may be sprayed on wet or dry hair to give hair lift,
volume and shine with power-hold.
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Will NIOXIN
work if my thinning hair is genetic?
Thin-looking hair has been linked to several causes. NIOXIN created a system
of products, utilizing unique proprietary blends of herbs and botanicals
that concentrate on the hair and improving the scalp environment to help
enhance the appearance of thinning hair. All of the science that goes into
NIOXIN products is backed by a team of world-renowned medical and scientific
researchers, who have spent years studying the causes of and solutions for
managing noticeably, thin-looking hair. Today, with over 15 years of proven
results, NIOXIN is widely recognized as the industry's leading provider
of natural solutions that treat the appearance of fine or thinning hair.
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How long does the redness from the application of either the Bionutrient
Treatment, Cytonutrient Treatment or Follicle Booster last?
Redness from the application of either of the Bionutrient Treatment,
Cytonutrient Treatment or
Follicle Booster is evidence of performance from the vitamin enriched
formula included in each of the treatments and increased micro-circulation.
Redness or a rosy glow may last approximately 15-30 minutes in the area
where the treatments are applied or drip.
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What type of gelatin is the Recharging Complex gel cap derived from?
Bovine.
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How should Follicle
Booster be applied?
Follicle Booster is applied to excessively thin looking areas (seeing more
scalp than hair and low density hair lines), prior to the application of
Bionutrient Treatment or Cytonutrient Treatment. For best results it is
applied immediately after the use of your choice of
Bionutrient Cleanser and Scalp Therapy. A second application should
be used prior to bed.
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What is Glyco-Fused Complex?
Glyco-Fused Complex is an infused blend of moisturizing protective herbs
and botanicals that help safeguard the scalp from the drying irritation
that can occur after a chemical service. It also helps to calm and soothe
the scalp. The Glyco-Fused Complex helps those with chemically enhanced
hair maintain a healthy scalp environment.
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For more information
phone 0800 34 33 34
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Information Desk